Let us do the cleaning.
You do the relaxing.
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We are experts at what we do. With no exageration, we believe our technology, methodology and approach are the best in the industry. We have the tools and the training to deliver on the promises we make. We start each job with the desire to do it right the first time. We always look for ways to improve our performance and methodology.
Cleaning Satisfaction Guarantee
We strive to be perfect! Every time! This drive to perfection is part of our Mission Statement. But we’re all human, and sometimes we come short and/or make mistakes. In those rare instances when we do, we sincerely ask for your forgiveness and to let us know where we fell short within 24 hours of your cleaning visit.
Our Satisfaction Guarantee Policy in the Terms of Service states that while we do not issue monetary refunds, we will make every effort to make sure you’re fully satisfied with the quality of your cleaning by correcting our mistakes.
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Our Commitment to Our Clients
We understand the needs of each Client and tailor our service to meet your individual needs. These are not just words, we actually have specific processes in place to ensure this is achieved and every Client feels special and unique. We treat our Clients like family, addressing them by first names when they call and greeting them with a smile. We are obsessed with your 100% satisfaction and often go above and beyond the call of duty. We dedicate a Client Happiness Manager, a special person(s) with unique personality traits, to handle all Client interactions.
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Serve Our Clients
Our Clients deserve the same level of quality, efficiency, value and professionalism that we would want for ourselves. We believe our company exists to perform services that help our Clients live a cleaner, healthier, more fulfilled life. Through constantly listening to our Clients and by learning from our mistakes, we strive for innovation and improvement fulfilling our commitments.
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We Make it Easy for the Client
We help Clients take pride, comfort and satisfaction in their homes and business properties. Thanks to the services we provide, Clients know they have that much less to worry about. When they call on us, the job gets done – just the way they expect, the first time. And in those rare instances when we fall short, we take action promptly to remediate beyond their expectations. We make the whole Client experience from making a decision to engage VepoClean and booking original service to re-booking and providing feedback as flawless and as easy as possible.
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